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Third Party Support  >  Products Supported  >  Hyperion Planning
Customer

We are very impressed with Alui’s support service and are now paying 50% of our Oracle fee. We get excellent response times and receive high levels of personal service from knowledgeable and experienced resources.

Group Finance Manager
IT Solutions Company

Hyperion Planning Support

 

We believe that Oracle's recent release of Cloud based Planning (PBCS)  has implications for you if your  company is using the on-premise server based versions of Hyperion Planning. Our view is that Oracle's focus on new Cloud releases will inevitably lead to reduced development effort going into your server based version. If you accept this, your company has a major cost saving opportunity as your annual support fee is essentially paying just for technical support.  If you do nothing and continue to pay Oracle their annually renewable support fee then in less than 5 years you will have re-bought your software all over again.  

Alui provides an alternative to the annual technical support you currently receive now from Oracle on Hyperion Planning. Our support offering, at 50% of your current fee, is unique in the industry in that it encompasses technical, application and infrastructure support. Alui’s customers make substantial on-going savings, while also receiving high levels of personal, expert service from a dedicated support team.

 

If you use Hyperion FDM with your Hyperion application, we can include FDM support – for more information on FDM, click here

Key Benefits

The benefits that you will receive under our support program include:

  • Lower support fees - Save 50% on your annual support fees. The cost savings you make could be set against an investment in newer technology in 3-5 years time.
  • High level of service – Combines technical, application and infrastructure support from an assigned team who understand your business and your technical environment.
  • No forced upgrades - We commit to supporting your current release for as long as you need, whatever version of Hyperion Planning you use and for however long you intend to use it. 
  • Increased ROI on your original software purchase - A longer release lifespan means resources are made available for use elsewhere

Remote System Administration

We also offer a Remote System Administration service for Hyperion Planning. As companies increasingly look at ways of optimising their resources, many are making the decision that the system administration tasks required for Planning can be effectively carried out by partnering with Alui.

Click here to find out more
Consulting Services
We can provide consulting, on-site or remote, at competitive rates.

Click here to find out more
   

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