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Third Party Support  >  Products Supported  >  Hyperion Essbase
Customer

We are very impressed with Alui’s support service and are now paying 50% of our Oracle fee. We get excellent response times and receive high levels of personal service from knowledgeable and experienced resources.

Group Finance Manager
IT Solutions Company

Hyperion Essbase Support

Alui provides an alternative to the annual technical support you currently receive now from Oracle on Hyperion Essbase. Our support offering, at 50% of your current fee, encompasses both technical support and application support. Alui’s customers make substantial on-going savings, whilst also receiving high levels of personal, expert service from a dedicated support team. If you use Hyperion Planning with Essbase, and/or use Hyperion FDM with your Hyperion application, we can include support for all of these products.

Key Benefits
The benefits that you will receive under our support programme include:
  
  • Lower support fees - Save 50% on your annual support fees.
  • High level of service – Combines technical and application support from a team of specialists who understand your business and your technical environment.
  • Direct Dial model – Call a local number and speak immediately to a specialist who can help you
  • No forced upgrades - We commit to supporting your current release for as long as you need, whatever version of Essbase you use and for however long you intend to use it.
  • Increased ROI on your original software purchase - A longer release lifespan means resources are made available for use elsewhere

 


Remote System Administration

We also offer a Remote System Administration service for Essbase, combined with Hyperion Planning if required. As companies increasingly look at ways of optimising their resources, many are making the decision that the system administration tasks required for Essbase and/or Planning can be effectively carried out by partnering with Alui.


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Consulting Services
We can provide consulting, on-site or remote, at competitive rates.

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