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Third Party Support  >  Products Supported  >  Hyperion (FDM) Financial Data Management
Customer

The personal support and service has been of the highest quality and I will gladly recommend it to anyone.

Vice President of Finance
$30bn Global Manufacturing Company
Customer

I´m very pleased knowing Alui is there when support is needed!

System Administrator
International Airline
FDM Support

Alui provides an alternative to the annual technical support you probably receive now from Oracle on FDM. Oracle has recently announced that there will be no further development of “FDM Classic”, the Windows based version of FDM that was available up to version 11.1.2.3. Many companies do not want to invest the time and cost required to upgrade to Oracle's Java based loading software called Enterprise Edition ( or "EE"). Instead they are choosing to move their support to Alui at 50% of their current Oracle support fee and receive additional services (e.g. support for custom scripts) they don’t currently get under standard vendor support.

 

Key benefits
The benefits that you will receive under our support programme include:

  • Lower support fees - Save 50% on your annual support fees.
  • High level of service from an assigned technical support specialist who understands your business and your technical environment. We also include additional services (e.g. support for custom scripts) that you don’t currently receive under standard vendor support.
  • Direct Dial model – Call a local number and speak immediately to a specialist who can help you
  • No forced upgrades - We commit to supporting your current release for as long as you need, whatever version of FDM you use and for however long you intend to use it.
  • Increased ROI on your original software purchase - A longer release lifespan means resources are made available for use elsewhere
   

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